FAQs

❓Frequently Asked Questions (FAQs)

1. Where is Giddy Up Mercantile based?

We are proudly based in Canada, and we ship our products across the country and to select international locations.

2. Do you offer international shipping?

Yes! We currently ship to several international destinations. Shipping rates and delivery times may vary depending on the country. Please check our shipping policy for full details.

3. How long will it take to receive my order?

Orders within Canada typically arrive within 5–10 business days, depending on your location and the shipping method selected. International orders may take 10–20 business days.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your shipment in real time.

5. What is your return policy?

We want you to love your purchase! If you’re not completely satisfied, you may return eligible items within 30 days of delivery for a refund or store credit. Items must be unused and in their original packaging.

6. How can I contact customer support?

You can reach our friendly customer service team anytime at support@giddyupmercantile.com or through our Contact Us page. We aim to respond within 24–48 hours.

7. Do you offer discounts or promotions?

Yes! We regularly offer seasonal sales, bundle discounts, and exclusive promotions for our email subscribers. Sign up for our newsletter to stay in the loop!

8. Are your products eco-friendly or sustainable?

We’re passionate about sustainability. Many of our products are made from eco-conscious materials or come from suppliers who prioritize ethical production practices.

9. Can I cancel or change my order after placing it?

We process orders quickly, but if you need to make changes or cancel, please contact us as soon as possible. We’ll do our best to accommodate your request before the order ships.

10. Do you have a physical store?

Currently, we operate exclusively online, allowing us to keep our prices competitive while serving customers across Canada and beyond.